Refund and Cancellation Policy

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, all items must:

• Be unworn, unused, and unwashed
• Have all original tags attached
• Be returned in their original packaging
• Be free from stains, fragrances, or any signs of wear

Regular-priced items are eligible for return and refund, subject to the conditions above.

Sale and EOSS items can be exchanged only and are not eligible for return or refund. Exchanges are subject to availability and must be requested within the standard 14-day exchange window. Sale and EOSS items are clearly marked as "Exchange Only" on the product page.

Clearance items are final sale and are not eligible for return, refund, or exchange. Clearance items are clearly marked on the product page.

To initiate a return, please email care@thematernityproject.com with:

• Your order number
• The reason for your return

Return Timeline

Once your return request has been received, the process typically follows these steps:

Once your return has been approved following the quality inspection, the refund will be initiated immediately. Depending on your bank or card provider, it may take up to 14 business days for the funds to appear in your account.

Original shipping charges are non-refundable, unless the return is a result of an error on our part, such as an incorrect or defective item being delivered.

Every returned item undergoes a quality inspection before a refund is approved. Returns that do not meet our eligibility requirements may be declined and returned to you.

Exchanges

If you would prefer a different size or style, you may request an exchange within 14 days of receiving your order.

To qualify for an exchange, items must be:

• Unworn, unused, and unwashed
• In their original condition
• Returned with all original tags attached
• In their original packaging

All exchanges are subject to product availability. If your requested item is unavailable, we will contact you to discuss the available options.

Sale and EOSS items can be exchanged only and are not eligible for return or refund.

Clearance items are not eligible for exchange.

Exchange Shipping / Redelivery Fees

• Orders originally above AED 1,000 - exchanges are redelivered free of charge.
• Orders originally below AED 1,000 - a redelivery fee of AED 22 applies, the same as our standard shipping fee.

If there is a price difference between the original and replacement item:

• If the replacement item is lower in price, the difference will be refunded to the original payment method.
• If the replacement item is higher in price, the customer will be required to pay the difference before the replacement item is dispatched.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Underwear
• Health & beauty products, including skincare, makeup, and cosmetics
• Personalized or custom-made products

Sale and EOSS items can be exchanged only and are not eligible for return or refund.

Clearance items are final sale and are not eligible for return, refund, or exchange.

Cancellations

If you wish to cancel your order, please contact us at care@thematernityproject.com within one hour of placing your order.

Cancellation requests are subject to the order not yet having entered processing. Once an order has been processed, it can no longer be cancelled and will instead be subject to our Returns & Refunds Policy.

If your cancellation is approved, any payment made via credit or debit card will be refunded to your original payment method. While we process refunds as quickly as possible, the time taken for the refund to appear in your account depends on your bank's processing times.

Refunds

Once your returned item has successfully passed our quality inspection, your refund will be processed. Please note that refunds will only be processed through the original mode of payment.