Refund and Cancellation Policy

Returns and Refunds

You have 14 days from the delivery date of your order to return your purchased item(s)/order.

To return your order online, please follow the instructions below:

1.     Make sure the items are returned in their original state with the packaging it was received in with the tags on them.

2.     Send an email to care@thematernityproject.com containing the following information: Order number, reason for return, preference for refund (get store credit or get refunded to the same credit card used when making the purchase).

Once you’ve submitted an online return request, the process is conducted in 3 simple steps.

·       Pick-up: Up to 3-7 working days to arrange and pick up the item(s) you’d like to return.

·       Process: Up to 2-3 working days to perform a quality check and issue the refund.

·       Refund: Your bank or card issuer may take an additional 14 working days to process the refund transaction.

Once we receive the return request and process the item(s), we will issue you store credit for the amount refunded or issue you a refund to the credit card based on the original method of payment, excluding any delivery charges you paid for through ordering.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

Product such as underwear, health & beauty products (such as skincare, make-up & cosmetics) or personalized products are not eligible for online returns.

Exchange Process

If you are not entirely satisfied with your purchase, you may exchange it within 14 days of the delivery date. To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging. Items such as makeup and underwear are eligible for exchange only and cannot be refunded.

Cancellation

If you wish to cancel your order, you may do so at any time prior to your order being "Processed" by contacting us via email at care@thematernityproject.com within one hour of having placed it.

If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures. 

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

Refunds will be done only through the original mode of payment.