Order and Delivery

Order Processing

Orders are typically processed within 1–2 business days after your order has been placed and payment has been successfully received.

Once your order has been confirmed, you will receive an order confirmation email containing your purchase details.

If we require any additional information or encounter any issues while processing your order, our Customer Care team will contact you via email.

Shipping & Delivery

We currently deliver across the United Arab Emirates.

• Standard delivery: 1-2 business days from order confirmation
• Shipping fee: AED 22 across the UAE
• Free next-day delivery is available on orders above AED 1,000 (where applicable)
• Shipping charges are non-refundable, unless an incorrect or defective item was delivered as a result of an error on our part.

If a delivery is declined or refused by the customer and needs to be reshipped, the customer will be responsible for covering the reshipping cost.

Please note that delivery timelines are estimates and may vary during public holidays, promotional periods, or due to unforeseen circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

You can track your shipment using the tracking number provided through the courier's tracking portal.

Delivery Information

Please ensure that your shipping address and contact details are accurate when placing your order.

The Maternity Project cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

If a delivery attempt is unsuccessful, our courier partner may contact you to arrange a new delivery. Additional delivery charges may apply for repeated delivery attempts.

International Shipping

At this time, we only ship to addresses within the United Arab Emirates.

Delivery Issues

If your order is delayed, damaged, or arrives in an unsatisfactory condition, please contact our Customer Care team as soon as possible.

If an item arrives damaged or incorrect, please email us at care@thematernityproject.com with photos or a video of the item and its packaging along with your order number, and our Customer Care team will resolve it for you.

We will work closely with our courier partner to investigate the issue and provide a resolution as quickly as possible.

Need Assistance?

If you have any questions regarding your order, shipping, or delivery, please contact our Customer Care team at care@thematernityproject.com.

Customer Care hours: 8:00 AM - 4:00 PM, Sunday to Thursday (excluding public holidays).

Available 24/7 via WhatsApp at +971 50 451 5718